How about when you have your car serviced. Wouldn’t it be nice to have a picture sent to you as your car goes into the workshop or on to the ramp as they start the service. How many times have you asked yourself, ‘I wonder if they have actually started on it yet?’ If you receive a picture of your car having work done on it you know that they’ve started and that they’re on schedule for it to be ready on time.
Direct Sales Customer
A direct sales customer having a service carried out in their home, but being at work as the service is done, will feel very satisfied and relieved to have images of the progress throughout the day and know that there are no nasty surprises waiting for them when they get home.
Does your window cleaner or gardener let you know when they have been to your house? If you’re not there the first you might know about it is when they come to collect the money. You might wonder when the service was done if you hadn’t noticed on the day which raises doubts in your mind. A picture sent to you after completion would be exceptional customer service and stop any doubts. People show pictures to friends and colleagues. People are proud of their houses and how they maintain them, and a picture gives them the excuse to show it off, and every time they do you will get free word of mouth advertising. Imagine it, your customers selling your service on your behalf, all you have to do is send them a picture to use.
Use Exceptional Customer Service to Increase Sales
Assess your customer service levels from a customer’s viewpoint. Look for how you can improve and maintain exceptional customer satisfaction by using and adapting ideas, like the ones here. Grow word of mouth advertising because customers see you as exceptional and talk about you. Increase sales by using your service actions as a vehicle for offering more products or services.