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Strategic Business Pivots to Make in the Time of COVID-19

Your Coronavirus Essentials Checklist

Just like that we woke up in a different world! The coronavirus epidemic has completely changed our lives and transformed the way we do business.

For many, this can be an incredibly frightening time to be a business owner.

You worry about the health of your employees and the business, the bills that keep coming, your income and family obligations.

But rather than let worries overwhelm them, smart small business owners can use this opportunity to plan and prepare for future growth and success.

That’s why we’ve created a COVID-19 checklist to help you make the most of this uncertain time:

1) Announce changes in business hours.

Are you an essential business that is staying open? You may have shorter business hours to allow more time for cleaning, or senior hours where high-risk and elderly customers can come and safely shop with fewer customers.

Post any new business hours on the front of your physical location and share them on the home page of your website.

Don’t forget to update your hours on your social media profiles too as well as your Google Business listing so everyone can stay up to date.

2) Pivot to meet the current needs of your customers

Find creative ways to do business with customers who are at home on quarantine. Are you offering pick up or delivery? Let customers know what you are doing to accommodate them during this new, and hopefully temporary, normal.

For example, amid shutdowns and shelter-in-place orders, most car dealerships will deliver your new car to you. Similarly, service-based businesses can pivot their offerings to meet the demands of customers who are staying home.

One example is the landing page we designed for Barbara Katnich, an interior designer with Fresh Approach Desgins.

She acknowledges that with all this time on your hands you are probably ready for a design change. Then she walks you through the process of how she can work with you virtually while you are at home.

The advantage of a landing page is that it’s quick, easy, and allows you to speak to the specific needs of customers at this time without having to redesign your whole website.

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